Ultimate Quality Score Guide

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The Ultimate Guide to Google Ads Quality Score

In this guide, we’ll walk you through how Quality Score works, and ultimately, how to improve your Quality Score. Quality Score determines if your ad can show in a search result. If your ad does show, then it determines your position and your CPC. By increasing your Quality Score, you can have your ads show more often, increase your position, and decrease your CPC.

Table of Contents

What is Quality Score & Why Is It So Important?

By increasing your Quality Score, you can have your ads show more often, increase your position, and decrease your CPC.

Quality Score is how Google determines how relevant an experience a searcher will have with your ads and website when they conduct a search. By having a relevant ad and website that can help the searcher find exactly what they are looking for, Google rewards you with high Quality Scores. This in turns means your ads can show in higher positions than your competitors and you could even pay a lower CPC.

While that is the conceptual definition of Quality Score that serves as an overall guide, from a technical standpoint, Quality Score is a 1 to 10 number that is assigned to every search keyword in your account. 1 is the worst and 10 is the best.

There are two different Quality Scores in your account. The first is the visible Quality Score. This is what you can actually see in your account and is a guide to what to optimize to increase your Quality Score.

The second is the Auction Quality Score. This number is determined every time there is a search that might show one of your keywords. As these numbers quickly become overwhelming since you could have millions of them, these numbers are not displayed in your account. When we talk about Quality Score, we are generally talking about the Visible Quality Score as this is a metric you can see and improve. Improving your Visible Quality Score will improve your Auction Quality Scores.



预期CTR: 预期的CTR检查你的CTR,与谷歌认为广告和关键字应该实现的搜索查询相比。当你的点击率很高时,用户会经常点击你的广告,并发现他们很受欢迎。当用户通过点击发现你的广告相关时,你可以获得高于平均预期的点击率。

广告相关性: 你的广告相关性检查你的广告与关键词的相关性。当你的广告特定于关键词时,你可以获得高于平均水平的广告相关性。这一指标有很多微妙之处,我们将在视频中对其进行研究,以引导您了解如何管理这一因素。

登录页体验: 您的登录页体验是指用户在您的网站上找到搜索查询答案的程度。当您的页面跨设备快速加载并包含用户认为有用的内容时,您可以获得高于平均水平的登录页面体验。







Landing Page Experience Ad Relevance Click Through Rate
Above Average 3.5 points 2 points 3.5 points
Average 1.75 points 1 points 1.75 points
Below average 0 points 0 points 0 points

The Google Ads Visible Quality Score Formula is:

1 + Landing Page Experience Points + Ad Relevance Points + Click Through Rate Points

How to Insrease Your Quality Score

Improving Expected CTR & Ad Relevance

These two concepts are interrelated, and the same improvement process works for both improving Expected CTR and Increasing Ad Relevance. There are two primary ways of increasing your expected CTR and Ad Relevance.

Good Account Organization
When a user conducts a search, they are looking for a specific answer. When your ad shows that you have the answer to your question, your CTR and relevance can increase. That’s your ad’s job: to show you are relevant to the user’s query by showing you can answer the question the user may have to buy a product or call you to get the answer, which is common in commercial queries.

When an ad is relevant to the keyword, then you can see high Ad Relevance scores. When the ads are relevant to the keyword, then your CTR is generally high, which leads to above average CTRs. By having good account organization, you can increase both your Ad Relevance and Expected CTR.

To accomplish good account organization, you need to look at the keywords in an ad group and ask yourself a question: Are all the ads in the ad group highly specific and relevant to every keyword in that ad group?

If not, then you need to remove some ads that are not specific to every keyword or move some keywords to a new ad group, so they can have more relevant ads.

By ensuring your ads are relevant to your keywords, your Ad Relevance and CTRs should increase.












For other factors, such as speed, we can use tools like Google PageSpeed Insights.

To understand how to create your own reports and examine your data to understand how well your site is doing from a Landing Page Experience standpoint, please watch this video:

Quality Score Improvement Workflow

Your Landing Page experience examines how well your page can help a user find the information they are searching for so they can get their answers to their questions, which should be conversions for your company

Improving Quality Score is not difficult if you have a repeatable workflow that you can follow to continuously diagnose where to start and then easy instructions to follow to increase your Quality Scores.

As looking at every keyword is burdensome, we recommend starting with Ad Group Priority Scores. These scores are your keyword Quality Scores weighted by impressions, and the ad group’s spend, which will help you find ad groups
where improving your Quality Scores will have substantial impacts on your account’s spend and performance.

You can calculate this yourself or use a system like Adalysis that automatically calculates it for you. Once you know what ad groups need help, you can then follow a simple flowchart to make Quality Score improvements.

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You cannot see ad group, campaign, or account level Quality Scores in Google Ads. For that data, you need to calculate the weighted Quality Sores yourself or use a system that will do it for you.

How often is Quality Score calculated?

Auction Quality Score is determined every time there is an auction. The Auction Quality Score is constantly in flux and is not displayed inside of your Google Ads account.

The Quality Scores displayed inside of your account are regularly updated. For very high volume keywords, they can even be updated throughout the day. For lower volume keywords, they might not be updated for a day or even a week at times.

Does Google use my Google Analytics data to determine my Quality Score?

No. Not everyone uses Google Analytics. Google needs consistency across accounts to properly create and modify Quality Scores. Google only uses data from your Google Ads account and the website where you are sending traffic, in determining Quality Scores.

Does having a high organic ranking increase my Quality Scores?

No. Quality Score data is based on the user’s experience. Incoming links, technical SEO configurations, and other factors have no effect on your Quality Score. In fact, your website could even be banned from organic results and you can still achieve 10 Quality Scores.

Does my Conversion Rate affect my Quality Score?

No. Conversions can be anything you want to track in making business decisions, such as pages viewed, product sales, lead form starts, phone calls, or just videos watched on a page.

As this data is not consistent across accounts, it is not used to determine Quality Scores.

Do low search volume keywords affect quality score?

No. Low search volume means there is very little data for Google to work with. That means it might take them a lot longer to determine the Quality Scores for those keywords. You might see – or null for the Quality Scores for low volume keywords during this time.

What does a high Quality Score indicate?

A high Quality Score indicates that searchers should be having a good experience with your ads and website for a given keyword. By giving users a good experience, they are more likely to become customers of your business.

How does Quality Score affect CPC?

In Google Ads, you pay $0.01 more than the ad rank necessary to beat the advertiser directly below you. Ad rank is comprised of Quality Score, bid, and ad extensions. As your Quality Score increases, you need to pay less to beat the person directly below you, so it can lower your CPC.

If your Quality Score goes up to the point your ads appear in a different position in the auction, you could actually pay more than you were before as a new set of ad ranks to beat for your position are being employed.

If you are in the top position, then raising your Quality Score almost always decreases your CPCs.

How to get 10 of 10 Quality Score?

To achieve a 10 out of 10 Quality Score, you need good account organization, ads that are reflective of the keywords, ads that are regularly being tested, and a great landing page that is relevant to the user and the keyword.

Watching our videos and reading our articles can put you on the path to increasing your Quality Scores to a 10.

I’m not a big brand, can I really get good Quality Scores?

Yes, everyone can have high Quality Scores. If you have good account organization, a nice website, and are regularly testing ads, you can have high Quality Scores.

Should I just delete low Quality Score keywords?

No. If a low Quality Score word is leading to conversions and revenue that you are happy with, then you should keep the words.

You can follow this guide to try and increase the Quality Scores of those words, but you do not want to delete keywords that are leading to good conversions for your Google Ads account.